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Child Care Resource & Referral Providers |
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Resource & Referral Policy StatementsDisclaimer Policy:Child Care Resource and Referral makes child care referrals, not recommendations. We refer parents to both licensed and exempt providers and programs. We do not guarantee the accuracy of the information concerning any provide. We do not license, endorse, or recommend any particular provider, nor do we make any judgment about the quality of care given by any provider. Consequently, we urge parents to interview a provider and to check the provider’s references carefully before leaving a child in that provider's care. Confidentiality Policy:All information received from a parent or guardian for a child care search is confidential. Parent names, addresses, phone numbers, e-mail addresses or other information regarding children will not be shared without written consent. Complaint Policy:Child Care Resource and Referral staff may receive concerns and/or complaints about providers via numerous routes. When Child Care Resource and Referral determines that the contact is unveiling a licensing violation or an abuse or neglect situation, CCR&R informs the individual that we are mandated reporters, but we do not investigate any allegations against individuals. We can take the complaint and forward it on to the investigating agencies, but we strongly encourage any individual to call that agency as well. If the caller wants they can remain anonymous when reporting the incident. These concerns and/or complaints will be addressed by the appropriate licensing staff or child protective staff. Anti Bias PolicyChild Care Resource and Referral (CCR&R) of Clackamas County is an inclusive anti-bias program committed to promoting the acceptance and appreciation of human diversity. CCR&R welcomes children and families of all racial, ethnic, cultural, socio-economic and religious backgrounds and family compositions. CCR&R strives to reflect respect for diversity in all program services, in all policies and practices, and in all interactions with families and the community. Customer Service PolicyShould a customer be dissatisfied with a service provided, or have another type of concern or complaint, the customer is encouraged to e-mail ccr&r@clackesd.k12.or.us or call (503) 675-4100 or toll free: 1-866-371-4373 and the matter will be given immediate attention by the appropriate Program Director. Additionally, you may contact the Oregon Child Care Resource and Referral Network at 1-800-342-6712. |
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